1. How Long Will It Take To Repair And Finish?

The Restoration part of any loss is complicated and the length of time will be totally dependent on the severity of the loss. A Foley Restoration Project Manager will take you through the process step by step and explain the time lines before starting the project.

2. Why Do I Have To Pay The Deductible?

The deductible is a pre-determined amount that is set by you and your Insurance Company / Broker, This must be paid once a loss has happened and coverage has been confirmed.

3. I Work Full-time, Can The Work Be Done In The Evenings / Weekends?

All of our people and sub contractors work a regular work day, we can provide a lock box for your door so that limited access can be given during the day or alternate arrangements can be made with family / friends or a neighbour.

4. I Have Paid Insurance Premiums For 25 Years Will My Premiums Go Up?

When reporting your claim to either your Insurance Company or Broker they will be able to answer that question.

5. Do You Think My Insurance Company Will Pay For This?

The decision of coverage will be made by the Insurance Company.

6. How Much Do You Think This Claim Will Be?

Every claim is different and once the insurance company has made the decision on coverage you will be provided with a scope of the work along with the cost.

7. What is “Wet”?

While this sounds like a simple question, Foley Restoration has an experienced team that understand the importance of proper training and professional metering instruments to locate every area and material in the structure that has been affected. We answer this question thoroughly, ensuring that areas are discovered and treated thereby decreasing the potential for mould growth, rot and secondary damage.

8. How “Wet” is It?

It is critical that the moisture in an affected structure be quantified This not only allows for the condition to be documented in terms of “effected”, but also gives us the information required to determine the best course of action for each situation. At Foley Restoration, we train our employees in the proper use of a variety of moisture devices allowing us to answer this fundamental question.

9. Is it “Drying”

Another simple sounding but imperative question. Utilizing the knowledge of ”what is wet” and “how wet is it?” we are able to track progress in every restorative drying project. This allows us to accurately adjust the positioning of our equipment and modify the climate conditions within the affected environment to continually ensure that the project is completed in the most cost effective and timely manner.

10. Is it “Dry”?

At Foley it is our policy to follow each project to its full completion. Any materials that are left wet pose potential health risks, but by asking the right questions, providing the right education, training and equipment to our technicians, we are able to ensure that every flood emergency is resolved safely and quickly.

11. How Long Will This Drying Equipment Be Here?

We are usually able to dry structures in 3-4 days, though some jobs require more time.

12. How is “Smoke Odour/Damage Removed”

Smoke odour is removed from your home using extensive cleaning methods, Indoor Air Manipulation and Control, High Efficient Particle Aeration (HEPA), as well as Ozone Treatment are all used. Other tools used may include: Thermal-Fogging and/or Encapsulation of structural materials. For more information, we welcome you to call on us to discuss this complex restoration process.

13. Can My Personal Items Be Restored?

After every loss the number one concern among our customers is irreplaceable personal belongings. Pictures, prized heirlooms and an array of memorabilia top the list. Document and data recovery is also a major concern. Foley Restoration pays strict attention to its customers and starts all restoration efforts with a “Scope of Work Proposal”, laying out clear details of all the steps that will be followed.

Some restoration protocols are so complex and diverse that specialized teams are called in to handle items such as computers/electronics, paintings/photos, fine metals/jewellery and watches.

14. What is an SOL?

An SOL is Statement of Loss. These are the items that are damaged beyond repair and will be reviewed by your adjuster to make an assessment.

15. “The Item is of Sentimental Value”. I Understand it is Damaged, But I Want it Back.

We can try to clean it to the best of our ability and return it to you.

16. Where Are My Contents Going?

All of your contents will go to our cleaning facility and either is cleaned/restored or stored in our secure warehouse until the job is complete.

17. What Kind of Products Do You Use to Clean Contents and My Home?

All our products are high performance and environmentally friendly, also you will find in our Downloads section MSDS (Material Safety Data Sheets) on most of our products

18. My Personal Papers Are Soaked; Can They Be Restored/Returned to Me?

Yes. We have processes that we use that will allow you to keep them.

19. I Don’t Want It Back Because It Has Been In Sewage?

Our facility is now equipped with a machine called the Esporta (see "What's New") that will allow us to clean your contents to a 99.99% bacteria kill rate.

20. My Wedding Dress Is Ruined. It’s Covered in Soot

Fortunately, we now have a method of cleaning sentimental valued items (wedding dress). The dress is pre-soaked in a solution that will break up the soot. Then it will further be cleaned in the Esporta machine.

21. How Will I Be Able To Distinguish the Items You’ve Written On The SOL?

Our items are listed by section (ex. Furniture, books, etc…). Further more we go into detail about measurements, colours, detailed descriptions, materials and include photographs.

These are only a few of the many questions that we, at Foley Restoration, answer on a regular basis.
Please feel free to ask your Project Manager any questions. remember, no question is insignificant.